Acenda Health Jobs
  • Residential and Supportive Housing
  • Westampton, NJ, USA
  • Salary
  • Full Time

Health, Dental, Vision, Paid Time Off, Wellness Program, and 401(K)

Acenda is an integrated health care organization dedicated to industry-leading prevention, treatment and wellness services compassionately delivered to ensure that every individual, family and community achieves their greatest potential.

As recently named a Top Workplace by Philadelphia Network two years in a row, we are looking for qualified candidates to make our team even stronger!

Overview: The Case Manager provides case management, outreach, engagement, and support to youth residing in supportive housing units in Burlington County and helps youth secure public benefits, and develop recovery strategies and train and build competencies and skills of youth.  

Services: The Case Manager ensures the safety, stability and well-being of youth and effectively work with and identify services/supports for youth who may be facing a range of co-occurring challenges, including mental health, domestic violence, substance use, economic challenges, lack of support, and other needs. The Case Manager is also a liaison with vocational and educational community partners to help youth develop career plans and obstacles to employment, provides individual support and counseling and assist with crisis management and medication monitoring.  

To qualify for Case Manager position you need to have the below minimum requirements and experience:

  • Bachelor's degree in social service related field required.
  • 5 years of experience in the field working with children, youth or families.
  • Knowledge and/or experience in trauma-informed care, mental health and substance abuse.
  • Demonstrates a passion for working with young parents, especially those with complicated needs and histories.
  • Must have and maintain a valid driver's license, use of an insured vehicle and an acceptable driving record.

To be a successful Case Manager you must become able to do the following essential duties and responsibilities always:

1. Functions within agency's policies and procedures as outlined on agency public documents.

2. Operates according to program operations manual.

3. Meets communication requirements as outlined in job expectations section below.

4. Meets supervision requirements as outlined in job expectations section below.

5. Meets program quality requirements as outlined in job expectations section below.

6. Meets client interaction requirements as outlined in job expectations section below.

Job Expectations

Communication Requirements

  • Communicates programmatic or job related concerns to supervisor and makes suggestions for improvement in an appropriate and timely manner.
  • Communicates any performance concerns or training needs to supervisor in an appropriate and timely manner.
  • Conducts self in a professional manner that positively reflects the agency culture.
  • Demonstrates competent written and verbal communication with referral sources and external customers.
  • Is attentive and responsive to customer needs in a helpful, supportive and timely manner.
  • Works collaboratively with coworkers and agency staff to effectively communicate and problem solve.
    Supervision Requirements 
  • Meets with supervisor in accordance with program requirements. 
  • Utilizes supervision effectively to address client related issues.
  • Utilizes supervision effectively to address performance issues and concerns.
  • Utilizes supervision effectively to explore professional development and training needs.
    Program Quality Requirements
  • Meets obligations of program (contractual, licensing, Medicaid, etc.).
  • Follows program policies and procedures and encourages same in others.
  • Educates self on issues impacting the program population. Operates conscientiously in accordance with program budget (i.e., use of client engaging funds, office supplies).
  • Completes and submits accurate written reports and documentation per established guidelines.
  • Ensures quality and accuracy of written and verbal communications.
  • Submits Level of Service (LOS) within program requirements.
  • Attends agency and program meetings and trainings within established time frames.
  • Plays an active role in meetings and trainings designed to enhance agency and program operations.
    Client Interaction Requirements
  • Provides culturally competent service delivery.
  • Upholds ethical standards in accordance with Social Work Code of Ethics.
  • Effectively engages all client populations.
  • Continually assesses clients' needs.
  • Provides appropriate intervention strategies and adjusts services accordingly.
    Necessary Skills and Abilities
  • Must demonstrate initiative, creativity, be dependable, reliable and work well independently.
  • Must be able to exercise independent thinking and good judgment under all circumstances. 
  • Must be able to analyze work, set goals, develop plans and utilize time effectively and efficiently.
  • Must regularly be able to see, speak and hear. 
  • Frequently required to stand, sit, walk, bend, use hands and arms and must occasionally lift up to 20 pounds.
  • Must be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other special needs as reflected in the ability to communicate with staff and/or clients.
  • Assume an active role in agency events.
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